{"id":3709,"date":"2021-08-16T06:19:36","date_gmt":"2021-08-16T13:19:36","guid":{"rendered":"https:\/\/www.logiwa.com\/?page_id=3709"},"modified":"2025-06-26T06:35:05","modified_gmt":"2025-06-26T13:35:05","slug":"amazon-returns-management","status":"publish","type":"page","link":"https:\/\/www.logiwa.com\/amazon-returns-management","title":{"rendered":"Amazon Returns Management"},"content":{"rendered":"

[et_pb_section fb_built=”1″ module_class=”page-header” _builder_version=”4.16″ _module_preset=”default” background_image=”https:\/\/www.logiwa.com\/wp-content\/uploads\/2021\/06\/bg-product-detail.jpg” custom_padding=”100px||100px||false|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_text_color=”#FFFFFF” text_font_size=”23px” text_line_height=”36px” header_font=”|800||on|||||” header_text_color=”#98cb74″ header_font_size=”17px” header_2_text_color=”#FFFFFF” header_2_font_size=”40px” header_2_line_height=”48px” max_width=”1044px” global_colors_info=”{}”]<\/p>\n

Amazon Returns<\/h1>\n

Your Amazon returns management can make or break your customer reviews and star rankings. Logiwa warehouse management software facilitates the process.<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ module_class=”bg-lines-1″ _builder_version=”4.16″ _module_preset=”default” background_color=”#eef1f8″ global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ module_class=”center-vertically” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.logiwa.com\/wp-content\/uploads\/2024\/01\/Job-standards.gif” alt=”Logiwa IO Screen” title_text=”Logiwa IO Screen” _builder_version=”4.22.2″ _module_preset=”default” box_shadow_style=”preset1″ global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Run a fully digital warehouse<\/h2>\n

With mobile apps, smart job batching, automation rules, real-time exception handling, and online reports at your fingertips.<\/p>\n

[\/et_pb_text][et_pb_button button_url=”https:\/\/www.logiwa.com\/request-a-demo” button_text=”Request a Demo” module_class=”custom” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ module_class=”bg-lines-2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font_size=”18px” text_line_height=”28px” max_width=”740px” module_alignment=”center” custom_margin=”||70px||false|false” global_colors_info=”{}”]<\/p>\n

What You Need to Know About Amazon Returns Management<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” header_3_font_size=”16px” header_3_line_height=”26px” global_colors_info=”{}”]<\/p>\n

As your ecommerce business grows so will your returns. Returns are an unavoidable fact of life in the world of ecommerce, especially if you’re an Amazon seller. So it can be a priority to provide good\u00a0<\/span>Amazon returns manageme<\/em>nt<\/em><\/strong>, even though merchants don’t like it.<\/p>\n

Most of the time Amazon customers must request a return within 30 days of purchase. Amazon has banned some shoppers who have returned too many items, allegedly abusing the return privileges.<\/p>\n

In any case, shoppers have a million reasons why they want to return things. For items like apparel and footwear, fit and finish are obviously top reasons for sending items back. But returns are also a reality for other types of products. While Amazon listings provide a lot of information and photos, sometimes there’s no substitute for holding a product in your hands.<\/p>\n

To minimize the impact of Amazon returns management on your business, you need a logistics technology solution that’s up to the challenge. You can reduce the opportunity costs of managing returns, including the sunk costs of packing and shipping the item in the first place.<\/p>\n

Your returns process must cover the entire process, including receipt, RMA, sorting, triage, credit processing and the final disposition of the returned product. One of the decisions you’ll have to make is whether to have returns shipped to your location or let Amazon handle the entire process. The right answer depends on the type of products and the value of the product. If it’s a product that can be damaged or have parts missing, you will probably want to inspect it before deciding to sell it as new or used or whether you should dispose of it. For low-value items, it may make more sense to have Amazon dispose of them or use a reverse logistics company to recapture some value.<\/p>\n

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As your Amazon sales grow, you may need to develop a returns-only or reverse logistics process with a warehouse management system (WMS) to match. If you’ve been tracking returns by spreadsheets or other tools, a WMS will transform your process. When items are returned, the WMS automatically calculates the best route in the warehouse or to its final destination.<\/p>\n

Depending on the products and the condition in which the products are received, they may have to be inspected and repaired or re-packed for shipping. You can salvage some of the cost of returns by re-selling products, either directly to consumers or to liquidators. Returns from sellers using the Fulfill by Amazon (FBA) program can be challenging, as they are often dumped in a box or stacked randomly on pallets. These returns may require extensive manual handling to put into the WMS.<\/p>\n

With a WMS you can manage returns using barcodes, which will provide detailed records of where items are located, how many items are held in a specific location, and record when an item is added or removed from a position. Your Amazon returns management is visible to anyone in the organization, just like outbound shipments. It’s essential that your WMS integrates with accounting or ERP systems to track returns through your financial processes.<\/p>\n

If you’d like to learn more about logistics software that can support your Amazon returns management then contact us to\u00a0<\/span>schedule a Logiwa demo<\/a>.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” background_color=”#eef1f8″ custom_padding=”70px||70px||false|false” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.22.2″ _module_preset=”default” custom_margin=”120px||||false|false” global_colors_info=”{}”]<\/p>\n

Our Digital 3PL Warehouse Management System is part of the Logiwa Cloud Fulfillment Platform built specifically for high-volume B2C and DTC businesses<\/h2>\n

The Logiwa Cloud Fulfillment Platform is a fully integrated WMS and order fulfillment system that empowers companies to run a fulfillment experience and grow your direct-to-consumer business \u2013 without additional headcount.<\/em><\/p>\n

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Warehouse Software that Integrates with All Ecommerce, Shipping, Accounting and Robotics Partners<\/h2>\n

[\/et_pb_text][et_pb_image src=”https:\/\/www.logiwa.com\/wp-content\/uploads\/2024\/01\/Integration-Logo-Bar.jpg” alt=”Integration-Logo-Bar” title_text=”Integration-Logo-Bar” align=”center” src_tablet=”https:\/\/www.logiwa.com\/wp-content\/uploads\/2021\/08\/7logosMobileHome.png” src_phone=”” src_last_edited=”on|desktop” disabled_on=”on|on|off” _builder_version=”4.22.2″ _module_preset=”default” custom_padding=”10px||10px||false|false” global_colors_info=”{}”][\/et_pb_image][et_pb_image src=”https:\/\/www.logiwa.com\/wp-content\/uploads\/2024\/01\/Integration-LogoBarMobile.jpg” alt=”Integration-LogoBarMobile” title_text=”Integration-LogoBarMobile” align=”center” disabled_on=”off|off|on” _builder_version=”4.22.2″ _module_preset=”default” custom_padding=”10px||10px||false|false” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.18.0″ _module_preset=”default” text_font=”|800|||||||” text_font_size=”18px” text_font_size_tablet=”” text_font_size_phone=”” text_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

See our pre-built integrations ><\/a><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” background_color=”#eef1f8″ global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” custom_margin=”||50px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” max_width=”650px” module_alignment=”center” global_colors_info=”{}”]<\/p>\n

More than just great software, we’re a high-volume fulfillment success company<\/h2>\n

We aren\u2019t like the other warehouse and shipping products in the market. We respond to you in 7\u20139 minutes and have more automation superpowers than anyone else in the market.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ use_custom_gutter=”on” gutter_width=”4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.logiwa.com\/wp-content\/uploads\/2021\/06\/icon-calendar.png” alt=”Up and running in 4 weeks” title_text=”Up and running in 4 weeks” align=”center” _builder_version=”4.22.2″ _module_preset=”default” custom_margin=”||20px||false|false” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.16″ _module_preset=”default” header_3_font=”|600|||||||” header_3_text_color=”#423987″ header_3_font_size=”21px” global_colors_info=”{}”]<\/p>\n

Up and running in 4 weeks<\/h3>\n

100% SaaS product is easy to configure and easy to update. You can be up and running in weeks instead of months or years.<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.logiwa.com\/wp-content\/uploads\/2021\/06\/icon-cog.png” alt=”Awesome automations” title_text=”Awesome automations” align=”center” _builder_version=”4.22.2″ _module_preset=”default” custom_margin=”||20px||false|false” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.16″ _module_preset=”default” header_3_font=”|600|||||||” header_3_text_color=”#4480be” header_3_font_size=”21px” custom_padding=”7px||||false|false” global_colors_info=”{}”]<\/p>\n

Awesome automations<\/h3>\n

Use our pre-built automation rules or easily build your own to speed up everything from inbound operations to your pick, pack and shipping processes.<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.logiwa.com\/wp-content\/uploads\/2021\/06\/icon-clock.png” alt=”9 minute response times” title_text=”Awesome automations” align=”center” _builder_version=”4.22.2″ _module_preset=”default” custom_margin=”||20px||false|false” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.16″ _module_preset=”default” header_3_font=”|600|||||||” header_3_text_color=”#2d5399″ header_3_font_size=”21px” global_colors_info=”{}”]<\/p>\n

9 minute response times<\/h3>\n

Our technology is great, but what customers love most is our amazing customer support. We actually get back to customer questions in 7\u20139 minutes!<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”on|on|on” module_class=”quote-slider-banner” _builder_version=”4.16″ _module_preset=”default” use_background_color_gradient=”on” background_color_gradient_direction=”90deg” background_color_gradient_stops=”#4464a9 0%|#81b8ea 100%” background_color_gradient_start=”#4464a9″ background_color_gradient_end=”#81b8ea” custom_padding=”0px||50px||false|false” disabled=”on” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” custom_margin=”||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”||0px||false|false” global_colors_info=”{}”][et_pb_slider show_pagination=”off” module_class=”quote-slider” _builder_version=”4.22.2″ _module_preset=”default” custom_margin=”||0px||false|false” custom_padding=”70px||0px||false|false” global_colors_info=”{}”][et_pb_slide _builder_version=”4.22.2″ _module_preset=”default” background_enable_color=”off” custom_padding=”|180px|||false|false” global_colors_info=”{}” sticky_transition=”on”]\u201cWe knew we needed a modern WMS for ecommerce fulfillment.<\/strong> We looked at all the other solutions available and chose Logiwa for its intuitive UX and ease of use.\u201d<\/p>\n

\"Hooner<\/p>\n

\n

\"shipcube<\/p>\n

\u2013 Hooner Baweja, CEO and founder
\nShipCube<\/strong><\/p>\n<\/div>\n

[\/et_pb_slide][et_pb_slide _builder_version=”4.22.2″ _module_preset=”default” background_enable_color=”off” custom_padding=”|180px|||false|false” global_colors_info=”{}” sticky_transition=”on”]\u201cLogiwa makes it easy for us to provide every client with a high-quality fulfillment experience.<\/strong> We use Logiwa to ensure that every order is properly routed, picked, packed, scanned and shipped to customers on time, every time.\u201d<\/p>\n

\"Kameron<\/p>\n

\n

\"Pack<\/p>\n

\u2013 Kameron Norwood, COO and co-founder
\nPackDash<\/strong><\/p>\n<\/div>\n

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Read case studies<\/a><\/p>\n

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Helping brands and 3PLs achieve high-volume ecommerce fulfillment success<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ make_equal=”on” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.logiwa.com\/wp-content\/uploads\/2021\/08\/logo_shipcube.png” alt=”Logiwa WMS Software Customer – ShipCube Icon” title_text=”ShipCube” _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.logiwa.com\/wp-content\/uploads\/2021\/08\/ITF_Group_Logo.png” alt=”Logiwa warehouse management software – Customer – ITF Group Icon” title_text=”ITF_Group_Logo” _builder_version=”4.16″ _module_preset=”default” module_alignment=”center” custom_margin=”25px||||false|false” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.logiwa.com\/wp-content\/uploads\/2024\/01\/2560px-Flexport_logo.png” alt=”Flexport Logo” title_text=”Flexport_logo” _builder_version=”4.22.2″ _module_preset=”default” width=”88%” custom_margin=”30px||||false|false” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.logiwa.com\/wp-content\/uploads\/2021\/07\/pack-dash-logo@2x.png” alt=”Logiwa WMS Software Customer – PackDash Icon” title_text=”pack-dash” _builder_version=”4.16″ _module_preset=”default” width=”50%” custom_margin=”10px||||false|false” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.22.2″ _module_preset=”default” use_background_color_gradient=”on” background_color_gradient_direction=”90deg” background_color_gradient_stops=”#423885 0%|#73abdb 100%” locked=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.22.2″ _module_preset=”default” header_2_text_color=”#FFFFFF” header_2_font_size=”50px” header_2_line_height=”56px” header_4_text_color=”#ffffff” header_4_font_size=”50px” custom_margin=”50px||20px||false|false” custom_margin_tablet=”50px||20px||false|false” custom_margin_phone=”0px||0px||false|false” custom_margin_last_edited=”on|desktop” custom_padding=”30px|60px|||false|false” custom_padding_tablet=”30px|60px|||false|false” custom_padding_phone=”|0px|||false|false” custom_padding_last_edited=”on|phone” header_2_font_size_tablet=”50px” header_2_font_size_phone=”30px” header_2_font_size_last_edited=”on|phone” header_2_line_height_tablet=”56px” header_2_line_height_phone=”36px” header_2_line_height_last_edited=”on|phone” locked=”off” inline_fonts=”Lato” global_colors_info=”{}”]<\/p>\n

Experience 5-star WMS Software<\/h2>\n

[\/et_pb_text][et_pb_image src=”https:\/\/www.logiwa.com\/wp-content\/uploads\/2021\/06\/logos-five-star.png” alt=”Rated 5 stars on Capterra, GetApp, and G2 Crowd” title_text=”logos-five-star” _builder_version=”4.18.0″ _module_preset=”default” custom_margin=”||40px||false|false” locked=”off” global_colors_info=”{}”]
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Request a Demo<\/a> Contact Us<\/a><\/p>\n

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FAQs<\/h2>\n

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Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What is warehouse management software?” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

A Warehouse Management Software (WMS) s a software application used to manage warehouse or distribution center operations. It primarily manages and keeps track of inventory in a warehouse by keeping track of incoming and outgoing products. It also manages warehouse resources for optimized utilization.<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What are the main features of a WMS System?” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

The main features of a WMS are barcode scanning, inbound operations (receiving, directed putaway),Outbound operations (order picking, order packing, order shipment),integration capabilities such as API, EDI.<\/span><\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion module_class=”faqs” _builder_version=”4.16″ _module_preset=”default” toggle_level=”h3″ toggle_font_size=”14px” toggle_line_height=”16px” background_enable_color=”off” custom_margin=”0px|0px|0px|0px|false|false” custom_padding=”10px|0px|0px|0px|false|false” border_width_all=”0px” global_colors_info=”{}”][et_pb_accordion_item title=”Our editions makes it easy to get started and grow as your needs expand” open=”on” _builder_version=”4.16″ _module_preset=”default” custom_css_main_element=”display:none;” global_colors_info=”{}”]<\/p>\n

Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”How Much Does a WMS Solution Cost?” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

WMS can be used in different models by customers. License and subscription models. Most systems are licensed based on the number of users. The per-user price in a license model can change from $1000 to $3,000 in top-tier solutions. In the subscription model. the per-user fee changes from $100 to $400 per month. There can be also additional subscription and license fees for additional functionalities. All systems require one-off implementation fees that can change based on the complexity and scale of the project.<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What is the difference between a WMS software and 3PL Software?” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

WMS software is a subset of a 3PL software. Warehousing is the main service component of 3PL services. That’s why 3PL software should include WMS (warehouse management system) functionality. In addition to WMS functionality, 3PL Software includes functionalities such as contract and billing, client portal.<\/span><\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

Amazon Returns Your Amazon returns management can make or break your customer reviews and star rankings. 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