{"id":34,"date":"2021-06-14T12:42:39","date_gmt":"2021-06-14T19:42:39","guid":{"rendered":"https:\/\/www.logiwa.com\/?page_id=34"},"modified":"2024-10-28T07:30:12","modified_gmt":"2024-10-28T14:30:12","slug":"professional-services","status":"publish","type":"page","link":"https:\/\/www.logiwa.com\/company\/professional-services","title":{"rendered":"Professional Services"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.22.2″ _module_preset=”default” background_image=”https:\/\/www.logiwa.com\/wp-content\/uploads\/2024\/08\/Accelerate-your-success-with-Logiwa-Professional-Services.jpg” background_position=”center_right” width_tablet=”” width_phone=”” width_last_edited=”on|desktop” min_height=”530px” min_height_tablet=”” min_height_phone=”” min_height_last_edited=”on|phone” locked=”off” global_colors_info=”{}”][et_pb_row column_structure=”3_4,1_4″ _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_4″ _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.22.2″ _module_preset=”default” text_font=”|800|||||||” text_text_color=”#2d6ef9″ text_font_size=”25px” text_font_size_tablet=”25px” text_font_size_phone=”22px” text_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

Professional Services<\/p>\n

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Accelerate your success with Logiwa Professional Services<\/h1>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.22.2″ _module_preset=”default” custom_padding=”26px||3px|||” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.22.2″ _module_preset=”default” width=”100%” max_width=”2560px” max_width_tablet=”2560px” max_width_phone=”2560px” max_width_last_edited=”on|desktop” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.logiwa.com\/wp-content\/uploads\/2024\/08\/Logiwa-IO-Screens-Professional-Services.png” alt=”Experts in Logistics and warehouse operation” title_text=”Logiwa IO Screens – Professional Services” _builder_version=”4.22.2″ _module_preset=”default” custom_padding_tablet=”” custom_padding_phone=”|20px||20px|false|true” custom_padding_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.22.2″ _module_preset=”default” header_2_font=”|600|||||||” header_2_font_size=”36px” custom_margin=”90px|120px|||false|false” custom_margin_tablet=”30px|0px|||false|false” custom_margin_phone=”30px|0px|||false|false” custom_margin_last_edited=”on|tablet” custom_padding_tablet=”|30px||30px|false|true” custom_padding_phone=”|30px||30px|false|true” custom_padding_last_edited=”on|tablet” header_2_font_size_tablet=”36px” header_2_font_size_phone=”28px” header_2_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

Experts in Logistics and warehouse operation<\/h2>\n

Our software is used to manage and fulfill all different types of products from companies and warehouses all over North America.\u00a0 Every company and warehouse\u00a0has\u00a0their own unique processes, and different types of products have different inventory management and fulfillment requirements.<\/p>\n

Logiwa\u2019s engineers and professional services teams are experts in logistics and warehouse operations. We understand that exceptions are the norm and that gracefully managing exceptions is the key to operational efficiency and scaling-up fulfillment. Our Professional Services teams are WMS experts that help our customers turn high-volume order fulfillment into a competitive advantage.<\/p>\n

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Our teams get you up and running quickly and support your success<\/span><\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.22.2″ _module_preset=”default” custom_margin=”40px||||false|false” locked=”off” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_toggle title=”Dedicated Onboarding Engineers” open_toggle_text_color=”#000000″ open_toggle_background_color=”RGBA(255,255,255,0)” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”RGBA(255,255,255,0)” toggle_icon=”||fa||900″ open_toggle_icon=”||fa||900″ _builder_version=”4.22.2″ _module_preset=”default” title_text_color=”#000000″ title_level=”h3″ title_font_size=”20px” body_text_color=”#000000″ background_color=”RGBA(255,255,255,0)” custom_padding=”||||false|true” custom_padding_tablet=”||||false|true” custom_padding_phone=”|5px||5px|false|true” custom_padding_last_edited=”on|phone” title_font_size_tablet=”20px” title_font_size_phone=”18px” title_font_size_last_edited=”on|phone” custom_css_main_element=” border-top: 3px solid;|| border-image: linear-gradient(to right,#2871fa,#6717cd) 1 0 0 0;” global_colors_info=”{}”]Every new customer gets a dedicated Onboarding Engineer responsible for the overall success of your implementation. Our Onboarding Engineers are all software consultants with in-depth logistics and warehouse expertise. Onboarding Engineers analyze your business and warehouse operations requirements and implement best practice process designs and solutions for your warehouse. They\u00a0also act as project managers\u00a0and lead every step of the implementation process for you,\u00a0including\u00a0following upon tasks and\u00a0coordinating\u00a0teams to\u00a0ensure\u00a0a smooth transition..<\/p>\n

The Onboarding Engineer is dedicated to the project until the client is fully up and running and successfully transitioned to their Customer Success Manager.[\/et_pb_toggle][et_pb_toggle title=”User Training” open_toggle_text_color=”#000000″ open_toggle_background_color=”RGBA(255,255,255,0)” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”RGBA(255,255,255,0)” toggle_icon=”||fa||900″ open_toggle_icon=”||fa||900″ _builder_version=”4.22.2″ _module_preset=”default” title_text_color=”#000000″ title_level=”h3″ title_font_size=”20px” body_text_color=”#000000″ background_color=”RGBA(255,255,255,0)” custom_padding=”||||false|true” custom_padding_tablet=”||||false|true” custom_padding_phone=”|5px||5px|false|true” custom_padding_last_edited=”on|phone” title_font_size_tablet=”20px” title_font_size_phone=”18px” title_font_size_last_edited=”on|phone” custom_css_main_element=” border-top: 3px solid;|| border-image: linear-gradient(to right,#2871fa,#6717cd) 1 0 0 0;” global_colors_info=”{}”]We understand that not all operations are the same and will plan for personalized training content based on each client\u2019s specific scenario(s). Our process is flexible and driven to your needs. We also believe that on-hands learning is the most effective, so we add a \u201cGuided Practice\u201d session where you can practice the processes that you have learned with your dedicated consultant who will guide you and answer your questions as you use the product.<\/p>\n

Beyond online training sessions, Onboarding Engineers can also visit your warehouse and train your staff and\/or support you through the go-live process in person. During this process, our team is with you every step of the way as you continue to build Logiwa mastery.[\/et_pb_toggle][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_toggle title=”Technical Support” open_toggle_text_color=”#000000″ open_toggle_background_color=”RGBA(255,255,255,0)” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”RGBA(255,255,255,0)” toggle_icon=”||fa||900″ open_toggle_icon=”||fa||900″ _builder_version=”4.22.2″ _module_preset=”default” title_text_color=”#000000″ title_level=”h3″ title_font_size=”20px” body_text_color=”#000000″ background_color=”RGBA(255,255,255,0)” custom_padding=”||||false|true” custom_padding_tablet=”||||false|true” custom_padding_phone=”|5px||5px|false|true” custom_padding_last_edited=”on|phone” title_font_size_tablet=”20px” title_font_size_phone=”18px” title_font_size_last_edited=”on|phone” custom_css_main_element=” border-top: 3px solid;|| border-image: linear-gradient(to right,#2871fa,#6717cd) 1 0 0 0;” locked=”off” global_colors_info=”{}”]At Logiwa, we pride ourselves on providing first-class customer service. With an average response time of 11 minutes and full resolution time just under 28 hours, our team can be reached through a number of platforms Monday thru Friday 7am-7pm CST. Additionally, our Technical Support Team works tirelessly to meet you where you are, arranging online meetings or even product workshops.<\/p>\n

Uniquely, our team is full of experienced engineers who bring with them years of technical experience. This highly capable team has the ability to see the request through from start to finish.[\/et_pb_toggle][et_pb_toggle title=”Customer Success” open_toggle_text_color=”#000000″ open_toggle_background_color=”RGBA(255,255,255,0)” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”RGBA(255,255,255,0)” toggle_icon=”||fa||900″ open_toggle_icon=”||fa||900″ _builder_version=”4.22.2″ _module_preset=”default” title_text_color=”#000000″ title_level=”h3″ title_font_size=”20px” body_text_color=”#000000″ background_color=”RGBA(255,255,255,0)” custom_padding=”||||false|true” custom_padding_tablet=”||||false|true” custom_padding_phone=”|5px||5px|false|true” custom_padding_last_edited=”on|phone” title_font_size_tablet=”20px” title_font_size_phone=”18px” title_font_size_last_edited=”on|phone” custom_css_main_element=” border-top: 3px solid;|| border-image: linear-gradient(to right,#2871fa,#6717cd) 1 0 0 0;” locked=”off” global_colors_info=”{}”]Once you\u2019ve been successfully onboarded, you will be assigned a dedicated Logiwa Customer Success Manager who will serve as your primary point of contact. Your Customer Success Manager works as an extension of your team, asking questions on your behalf and helping to streamline support requests.<\/p>\n

The Customer Success Manager will also help guide you along your journey, from novice through product mastery, and will work with you on projects that need cross-functional collaboration. They\u2019re passionate about your needs and will advocate on your behalf.[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.22.2″ _module_preset=”default” background_color=”#f1ebfe” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.22.2″ _module_preset=”default” width=”50%” width_tablet=”80%” width_phone=”80%” width_last_edited=”on|desktop” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.22.2″ _module_preset=”default” header_2_font=”|600|||||||” header_2_font_size=”36px” header_2_font_size_tablet=”36px” header_2_font_size_phone=”28px” header_2_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

What our customer are saying<\/h2>\n

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\"slider-icon\"<\/td>\n\"Left-Brain-Logistics-Logiwa-Customer-Review\"<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Thrilled with our WMS migration to Logiwa IO! Seamless onboarding and headless architecture cut costs and transformed our operations.<\/p>\n\n\n\n
\n
\"Anneke<\/div>\n<\/td>\n
Anneke Gambina
\nCOO, Left Brain Logistics<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

<\/span><\/p>\n

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\"slider-icon\"<\/td>\n\"locad-case-study\"<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Logiwa\u2019s AI fulfillment optimization cut our number of hours needed to complete tasks by almost 60% .<\/p>\n\n\n\n
\n
\"Locad-COO-Jannis\"<\/div>\n<\/td>\n
Jannis Dargel
\nCOO of Locad<\/td>\n		<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

<\/span><\/p>\n

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\"slider-icon\"<\/td>\n\"Good-buy-gear-case-study\"<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Logiwa kept us ahead of the peak season rush, making Black Friday a breeze and saving us a week of dealing with order backlogs.<\/p>\n\n\n\n
\n
\"Good<\/div>\n<\/td>\n
Chris Campo
\nDirector of Operations<\/td>\n		<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

<\/span><\/p>\n

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Experience 5-star WMS Software<\/h2>\n

[\/et_pb_text][et_pb_image src=”https:\/\/www.logiwa.com\/wp-content\/uploads\/2024\/07\/Reviews-Capterra-GetApp-G2-Crowd-1.svg” alt=”Reviews-Capterra-GetApp-G2-Crowd” title_text=”Reviews-Capterra-GetApp-G2-Crowd” _builder_version=”4.22.2″ _module_preset=”default” width=”70%” width_tablet=”70%” width_phone=”90%” width_last_edited=”on|phone” module_alignment=”center” custom_margin_tablet=”” custom_margin_phone=”10px||||false|false” custom_margin_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_image][et_pb_text disabled_on=”on|off|off” _builder_version=”4.22.2″ _module_preset=”default” width=”100%” width_tablet=”100%” width_phone=”100%” width_last_edited=”on|phone” max_width_tablet=”” max_width_phone=”” max_width_last_edited=”on|desktop” custom_padding=”||30px|70px|false|false” custom_padding_tablet=”|30px|30px||false|false” custom_padding_phone=”|||60px|false|false” custom_padding_last_edited=”on|tablet” module_alignment_tablet=”” module_alignment_phone=”center” module_alignment_last_edited=”on|desktop” custom_css_main_element=”.pill-btn {|| border-radius: 0px;|| text-transform: none;||}” global_colors_info=”{}”]<\/p>\n

Request a Demo<\/a> \u00a0 \u00a0 \u00a0\u00a0 \u00a0 \u00a0 Contact Us\u00a0 \u00a0 \u00a0 \u00a0<\/a><\/p>\n

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Request a Demo<\/a><\/p>\n

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Contact Us<\/a><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.logiwa.com\/wp-content\/uploads\/2024\/05\/Logiwa-IO-Screens.png” alt=”Logiwa-IO-Screens” title_text=”Logiwa-IO-Screens” _builder_version=”4.22.2″ _module_preset=”default” width=”80%” width_tablet=”60%” width_phone=”80%” width_last_edited=”on|tablet” custom_margin=”60px||||false|false” custom_margin_tablet=”30px||30px||false|false” custom_margin_phone=”0px||||false|false” custom_margin_last_edited=”on|tablet” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.22.2″ _module_preset=”default” background_color=”#101820″ custom_padding=”||32px|||” locked=”off” global_colors_info=”{}”][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

Professional ServicesAccelerate your success with Logiwa Professional ServicesExperts in Logistics and warehouse operation Our software is used to manage and fulfill all different types of products from companies and warehouses all over North America.\u00a0 Every company and warehouse\u00a0has\u00a0their own unique processes, and different types of products have different inventory management and fulfillment requirements. 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